Privacy policy
PRIVACY POLICY
Last updated: July 26, 2026
This Privacy Policy describes how Hong Kong Yukay Limited, trading as YUKAY (“YUKAY,” “we,” “us,” or “our”), collects, uses, stores, and discloses your personal information when you visit yukayshop.com (the “Site”), use our services, purchase products, upload photographs or customization content, or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, and any other individuals whose personal information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our business practices, products, services, technology, or legal and regulatory requirements.
When we update this Privacy Policy, we will post the revised version on the Site and update the “Last updated” date. We may also provide additional notice where required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we may collect personal information about you from a variety of sources, as described below.
The information we collect and use depends on how you interact with us.
In addition to the specific uses described in this Privacy Policy, we may use information collected about you to:
• Communicate with you
• Process and fulfill your orders
• Manufacture customized products
• Provide customer service
• Improve the Services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Enforce our Terms of Service and other policies
• Protect our business, customers, users, and legal rights
WHAT PERSONAL INFORMATION WE COLLECT
When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked or associated with you.
The categories of personal information we may collect include the following.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you submit directly to us through the Services may include:
Contact Information
• Your name
• Email address
• Telephone or WhatsApp number
• Billing address
• Shipping address
Order Information
• Products purchased
• Product variants and quantities selected
• Billing and shipping details
• Payment confirmation
• Order number
• Shipping and tracking information
• Return, replacement, refund, or cancellation information
Account Information
• Username
• Password
• Security questions
• Account settings and preferences
• Other information used to maintain account security
Customized Product Information
• Photographs or images uploaded for customized products
• Text, names, dates, captions, or other personalization details
• Cropping and image-positioning selections
• Product-design instructions
• The number of images uploaded
• Permission choices relating to recording the production process and social media sharing
Customer Support Information
• Information included in emails or messages sent to us
• Order complaints
• Refund or replacement requests
• Photographs showing damaged, defective, or incorrect products
• Reviews and feedback
Some features of the Services may require you to provide certain information. You may choose not to provide that information, but doing so may prevent you from using certain features, placing an order, or receiving a customized product.
CUSTOM PHOTO AND IMAGE UPLOADS
YUKAY offers customized products that are manufactured using photographs, images, text, or other content provided by customers.
When you upload content, we may collect and process that content to:
• Review and process your order
• Crop, resize, rotate, enhance, or prepare the image for production
• Manufacture your customized product
• Provide customer support
• Investigate production or quality issues
• Produce an approved replacement
• Resolve delivery, payment, or refund disputes
• Comply with applicable legal obligations
Uploaded photographs or images may be processed by our ecommerce platform, image-upload applications, cloud-storage providers, manufacturers, production partners, and fulfillment providers.
We will not intentionally publish your uploaded photographs or customized products publicly unless you have given us permission.
PRODUCTION PROCESS AND SOCIAL MEDIA PERMISSION
On certain customized product pages, you may be asked:
“May we record the creation process of your custom item for social media sharing? Your contact details remain private.”
If you select “Yes, I agree,” you authorize Hong Kong Yukay Limited to photograph, film, or record the production process and finished customized product for social media, marketing, or promotional purposes.
The recorded content may show the photograph or image printed on the customized product.
We will not intentionally disclose your private contact or payment information, including:
• Full name
• Email address
• Telephone number
• Shipping address
• Billing address
• Payment information
• Order number
If you select “No, I don’t agree,” we will not intentionally use your customized product in public social media or promotional content.
Your selection will not affect the price, production quality, processing time, or delivery of your order.
You may withdraw permission before publication by contacting us as soon as possible at:
zhoukaiyu66@163.com
If content has already been published, reposted, downloaded, or shared by third parties, complete removal from every platform may not always be possible.
INFORMATION WE COLLECT ABOUT YOUR USE OF THE SERVICES
We may automatically collect certain information about your interaction with the Services, referred to as “Usage Data.”
Usage Data may include:
• Device information
• Browser type
• Network connection information
• IP address
• Cookie identifiers
• Pages viewed
• Products viewed
• Actions taken on the Site
• Date and time of access
• Referring websites
• Information about how you navigate or interact with the Services
We may collect this information through cookies, pixels, web beacons, software development kits, and similar technologies.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may obtain personal information from third parties, including:
• Shopify, which hosts and supports our online store
• Payment processors
• Image-upload and cloud-storage providers
• Manufacturers and production partners
• Fulfillment and shipping providers
• Customer-service providers
• Product-review platforms
• Analytics providers
• Advertising and marketing partners
• Fraud-prevention and security providers
Payment processors may collect information such as:
• Credit or debit card information
• Billing address
• Bank or financial-account information
• Payment method
• Payment confirmation
• Transaction information
Complete payment-card information is processed by Shopify or third-party payment providers. Hong Kong Yukay Limited does not directly store complete payment-card numbers.
Any information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
PROVIDING PRODUCTS AND SERVICES
We use personal information to provide and operate the Services, including to:
• Process payments
• Confirm and fulfill orders
• Manufacture customized products
• Prepare uploaded photographs for production
• Arrange shipping and delivery
• Provide tracking information
• Send order-related notifications
• Process returns, replacements, refunds, or cancellations
• Create and manage customer accounts
• Enable customers to submit reviews
• Provide customer service
• Respond to inquiries and complaints
Shopify may also match your account with other Shopify services that you choose to use. Shopify will process that information according to its own Privacy Policy and Consumer Privacy Policy.
MARKETING AND ADVERTISING
Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including to:
• Send promotional emails
• Provide information about products, offers, or discounts
• Display advertisements on our Site or other websites
• Personalize advertising
• Measure the effectiveness of marketing campaigns
• Recommend products based on browsing or purchasing activity
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.
Even after unsubscribing from promotional messages, we may continue sending non-promotional communications relating to your account, orders, payments, or shipping.
SECURITY AND FRAUD PREVENTION
We may use personal information to:
• Verify customer accounts
• Authenticate transactions
• Provide a secure shopping and payment experience
• Detect fraudulent or unauthorized activity
• Investigate suspicious, illegal, unsafe, or malicious activity
• Prevent repeated misuse of promotional offers
• Protect our Site, business, customers, and users
If you create an account, you are responsible for keeping your login credentials secure.
Do not share your username, password, or other account-access information with another person.
If you believe your account has been compromised, please contact us immediately.
COMMUNICATING WITH YOU AND IMPROVING THE SERVICES
We use personal information to:
• Provide customer support
• Respond to questions and complaints
• Communicate about orders
• Improve our website
• Improve our products and services
• Understand how customers interact with the Services
• Maintain our business relationship with customers
LEGAL AND COMPLIANCE PURPOSES
We may use personal information to:
• Comply with applicable laws and regulations
• Respond to valid legal processes
• Respond to lawful requests from courts, regulators, law-enforcement agencies, or government authorities
• Maintain accounting, tax, and business records
• Investigate disputes
• Enforce our Terms of Service and policies
• Establish, exercise, or defend legal claims
COOKIES
Like many websites, we use cookies and similar technologies on our Site.
We may use cookies to:
• Operate the Site
• Remember cart contents
• Process checkout
• Remember customer actions and preferences
• Maintain account sessions
• Prevent fraud
• Improve website performance
• Analyze how customers interact with the Services
• Support marketing and personalized advertising where permitted
For information about cookies used by Shopify, you may review Shopify’s Cookie Policy:
https://www.shopify.com/legal/cookies
Most browsers automatically accept cookies, but you can choose to remove or reject cookies through your browser settings.
Blocking or removing cookies may negatively affect your experience and may cause certain features or functions of the Services to stop working correctly.
Where required by applicable law, non-essential analytics or advertising cookies will be used only after receiving your consent.
GLOBAL PRIVACY CONTROL
Our Site may recognize the Global Privacy Control signal where supported by Shopify and applicable technology.
Where required by applicable law, a Global Privacy Control signal may be treated as a request to opt out of certain targeted advertising or information-sharing activities for the associated browser or device.
If Shopify can associate the device with a Shopify account, the preference may also be applied to that account.
More information about Global Privacy Control is available at:
https://globalprivacycontrol.org/
Other than Global Privacy Control where supported, we may not recognize other “Do Not Track” signals sent by browsers or devices.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties for legitimate business purposes, contract fulfillment, legal compliance, or other purposes described in this Privacy Policy.
These disclosures may include the following.
SERVICE PROVIDERS
We may disclose information to vendors and service providers that perform services on our behalf, including:
• Shopify
• Website and IT service providers
• Payment processors
• Image-upload providers
• Cloud-storage providers
• Customized-product manufacturers
• Production partners
• Warehouses and fulfillment providers
• Shipping and tracking companies
• Customer-support providers
• Review platforms
• Analytics providers
• Advertising and marketing providers
• Fraud-prevention and security providers
• Legal, accounting, and professional advisers
BUSINESS AND MARKETING PARTNERS
Where permitted by applicable law, we may disclose certain information to advertising or marketing partners to:
• Provide marketing services
• Measure advertising performance
• Display advertisements
• Personalize advertisements based on online activity
These partners process information according to their own privacy notices.
DISCLOSURES REQUESTED OR AUTHORIZED BY YOU
We may disclose information when you request, direct, or consent to the disclosure, including:
• To ship products to you
• To process payments
• To fulfill customized-product orders
• Through social-media widgets or login integrations
• When you authorize production-process content to be publicly shared
AFFILIATES AND BUSINESS TRANSACTIONS
We may disclose personal information:
• Within our corporate group or to affiliated businesses
• In connection with a merger
• In connection with an acquisition
• During restructuring
• In connection with financing
• In connection with the sale of assets
• During insolvency or bankruptcy proceedings
• As part of another similar business transaction
LEGAL DISCLOSURES
We may disclose personal information:
• To comply with applicable legal obligations
• To respond to subpoenas, court orders, warrants, or lawful government requests
• To enforce our Terms of Service or other policies
• To protect or defend the Services
• To protect our legal rights
• To protect customers, users, employees, or the public
SALE OR SHARING OF PERSONAL INFORMATION
Hong Kong Yukay Limited does not sell customer personal information in exchange for money.
However, depending on applicable privacy laws, certain advertising or analytics activities may be considered “sharing,” “selling,” or processing for targeted advertising, even where no money is exchanged.
Where applicable, you may have the right to opt out of these activities through the privacy controls available on the Site or by contacting us.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about customers.
We do not sell customer-uploaded photographs as standalone data.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, applications, or online platforms operated by third parties.
If you follow a link to a third-party website that is not controlled by us, you should review that third party’s privacy policy, security practices, and terms and conditions.
We are not responsible for the privacy, security, accuracy, reliability, or practices of third-party websites or platforms.
Information submitted through public or semi-public platforms, including social media, may be viewable or used by other users or third parties.
CHILDREN’S DATA
The Services are not intended for children to make purchases without the involvement of a parent or legal guardian.
We do not knowingly collect personal information directly from children in violation of applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact:
zhoukaiyu66@163.com
We will review the request and take reasonable steps to delete the information where required.
We do not knowingly sell or share personal information belonging to individuals under 16 years of age for targeted advertising.
SECURITY AND RETENTION OF YOUR INFORMATION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction
However, no security system or method of transmission over the internet is completely secure.
Information transmitted to us may not be secure while in transit. We recommend that you do not send sensitive or confidential information through unsecured communication channels.
The length of time we retain personal information depends on factors such as whether we need the information to:
• Maintain your account
• Provide the Services
• Fulfill your order
• Manufacture customized products
• Provide customer support
• Process replacements or refunds
• Prevent fraud
• Comply with legal obligations
• Resolve disputes
• Enforce contracts and policies
• Establish, exercise, or defend legal claims
Uploaded photographs may be retained for as long as reasonably necessary for production, customer support, approved replacement requests, fraud prevention, dispute resolution, and legal compliance.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
YOUR RIGHTS
Depending on where you live and subject to applicable law, you may have some or all of the following rights.
RIGHT TO ACCESS OR KNOW
You may have the right to request access to personal information we hold about you, including information about how we use or disclose it.
RIGHT TO DELETE
You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.
RIGHT TO CORRECT
You may have the right to request correction of inaccurate or incomplete personal information.
RIGHT OF PORTABILITY
You may have the right to receive a copy of certain personal information and request that it be transferred to another party, where applicable.
RESTRICTION OF PROCESSING
You may have the right to request that we stop or restrict certain processing of personal information.
WITHDRAWAL OF CONSENT
Where we rely on consent to process personal information, you may have the right to withdraw that consent.
Withdrawal does not affect processing that occurred before consent was withdrawn.
OPTING OUT OF TARGETED ADVERTISING OR SHARING
Depending on where you live, you may have the right to opt out of certain targeted advertising, sharing, or sale of personal information as defined by applicable law.
APPEAL
Where applicable, you may have the right to appeal a decision if we decline to process your privacy request.
You may submit an appeal by responding to our decision or contacting us using the details below.
MANAGING COMMUNICATION PREFERENCES
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails.
We may still send non-promotional communications relating to:
• Your account
• Your orders
• Payments
• Shipping
• Customer-service requests
• Security notices
• Policy updates
To exercise a privacy right, contact:
zhoukaiyu66@163.com
We may need to verify your identity before processing your request.
Where permitted by applicable law, you may appoint an authorized representative to submit a request on your behalf. We may require proof that the representative has authority to act for you and may also require you to verify your identity directly.
We will not discriminate against you for exercising applicable privacy rights.
COMPLAINTS
If you have concerns or complaints about how we process personal information, please contact us using the information below.
We will review your complaint and respond within a reasonable period.
Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data-protection authority.
INTERNATIONAL USERS AND DATA TRANSFERS
Hong Kong Yukay Limited is incorporated in Hong Kong.
Our Shopify platform, payment providers, cloud-storage providers, manufacturers, production partners, shipping providers, marketing providers, and other service providers may operate in countries outside Hong Kong or outside your country of residence.
Your personal information may therefore be transferred, stored, or processed internationally.
Where required by applicable law, we use recognized contractual or legal safeguards for international transfers.
If personal information is transferred outside the European Economic Area or the United Kingdom, we may rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent safeguards approved by the relevant UK authority, where applicable.
CONTACT
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise an available privacy right, please contact us using the information below.
Trading Name:
YUKAY
Legal Company Name:
Hong Kong Yukay Limited
Website:
yukayshop.com
Email:
zhoukaiyu66@163.com
Registered Business Address:
ROOM 01, UNIT A19, 19/F,
WAH LOK INDUSTRIAL CENTRE,
NOS. 37-41 SHAN MEI STREET,
SHA TIN, NEW TERRITORIES,
HONG KONG
Company Registration Number:
80673584
Business Registration Number:
80673584-000-06-26-A
For purposes of applicable data-protection laws, Hong Kong Yukay Limited is the entity responsible for the personal information described in this Privacy Policy.